• We want our jewelry to take your breath away from the first moment you lay eyes on it. It is very important to us that you are completely happy with your order. If for any reason you are unhappy with your purchase, we will gladly accept your timely return. Please contact the Bez Ambar service department at [email protected], or call our offices at 1-800-223-3374. We have a full service jewelry manufacturing facility on site at our offices in Los Angeles, CA ready to make any changes that will improve your level of satisfaction with our products.
• Returns on merchandise purchased directly from our online store has a 30 day return policy from the date you received your merchandise. Returned merchandise must include the original packaging and receipt and MUST be in the same condition as when it was received. Used merchandise cannot be returned unless it was received defective.
• Any Bez Ambar merchandise purchased at one of our authorized retailers must be returned to the store where it was purchased.
• Returns and exchanges are NOT allowed on customized jewelry or Special orders . All custom designs are FINAL SALE. However, the manner in which we process such an order assures an accurate expression of the design you have selected. Contact a Bez Ambar jewelry consultant at 800-223-3374 for more information in regards to special orders and custom designs.
Returns without a Bez Ambar return code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or products will not be processed.
Price Adjustments
We strive to keep our prices as consistent as possible, however due to the fluctuation in market costs of gold, diamonds, platinum, and titanium, our prices are subject to change. If you feel there is an issue with the pricing of a particular item, our orders department would be more then happy to assist you.
Your Online Account
Creating an online account saves your personal information on the Bez Ambar web server. We promise never to share your personal information with any third party, ever.
Credit Card Use
Credit cards are processed directly through our website, or through Paypal Express checkout. We do not save your credit card number. Your card will be authorized when you place your order, and charged upon shipment.
Sales Tax
We are required to add an 8.25% sales tax for all merchandise shipped within California. There is no tax on merchandise shipped out of California.
Order Status & History
You can access your order status and history through the My Account menu on our website.
Cancel or Change an Order
If you would like to change or cancel an order please call a Bez Ambar Jewelry Consultant at 800-223-3374. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.
Warranty
Bez Ambar Inc. Limited Warranty
Bez Ambar is proud to offer you our exclusive limited warranty.
Bez Ambar Inc. warrants to the original purchaser that any item purchased from our company will be free from defects in materials, components or workmanship for a period of one year from the date of purchase. We agree to either repair any such defects or replace the item(s), at our option, at no cost to the purchaser.
The warranty is invalid when Bez Ambar Inc., in its sole discretion, determines that the item(s) has been mishandled, damaged (whether or not as a result of negligence) or worked on by any jeweler not authorized in writing by Bez Ambar Inc.. This warranty does not apply to damages incurred in transit. There shall be no liability for direct, indirect, special, incidental or consequential damages.
Security and Privacy Guarantee
Keeping your online shopping experience secure and private is of the utmost importance to us at Bez Ambar Online. We want you to be completely satisfied not only with your jewelry, but with your experience shopping with us. To this end, we have implemented the most up to date online security measures. Our web server uses SSL encryption to keep all your personal information secure. We are hosted on one of the country’s most secure networks, on a private server. We promise to never share your personal information with any 3rd party, ever.
Conditions of Use & Disclaimers
All images and descriptions of products on the Bez Ambar Online site are copyright Bez Ambar Inc. Any use or derivative use of any of the images, logos, descriptions, or jewelry designs without prior consent from Bez Ambar Inc. will be prosecuted to the fullest extent of the law. All jewelry designs, including the Quadrillion® and Blaze® diamond cuts, are the intellectual property of Bez Ambar Inc.